Frequently asked questions to help you buy a voucher, a gift box or an item - BEST WESTERN HOTEL & SPA LE SCHOENENBOURG
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format. You can also choose a gift pouch version delivered to your home, with standard shipping times for home delivery at hotel-schoenenbourg.secretbox.fr.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website hotel-schoenenbourg.secretbox.fr. The boxes are available in digital version or as a gift pouch delivered to your home, with secure payment and the best guaranteed price.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift box delivered directly to the recipient without them knowing the amount. To do this, select the 'Hide the amount' option when placing your order on our site hotel-schoenenbourg.secretbox.fr.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send the gift box by email, by mail, or to pick it up directly on site during your order. The digital box is sent immediately, while the gift pouch version is sent to your home. Take advantage of this flexibility to offer a unique experience in Alsace with hotel-schoenenbourg.secretbox.fr.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different beneficiaries on our site hotel-schoenenbourg.secretbox.fr. Each box will be personalized according to your wishes, with the option to choose between immediate digital delivery or a gift pouch version at home.
How do I create a group fund and invite people?
To create a kitty and offer a gift box to several people, select the dedicated option when making your purchase on our site hotel-schoenenbourg.secretbox.fr. You can then invite participants by email or by sharing a link, and customize your gift as you wish.
How can I choose the amount for a gift card?
You can choose the amount of the gift voucher from the available options on our site hotel-schoenenbourg.secretbox.fr, tailored to your budget and the recipient's wishes.
How can I log in to my account?
To access your account on hotel-schoenenbourg.secretbox.fr, use the email address and password associated with your account. If you have forgotten your password, click on the 'Forgot Password' option to reset it.
How can I empty my cart?
To empty your cart on hotel-schoenenbourg.secretbox.fr, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button.
Can I purchase multiple gift vouchers at the same time?
You can absolutely purchase multiple gift boxes at the same time on our boutique hotel-schoenenbourg.secretbox.fr. They will all be included in your order, ready to be given to your loved ones.
How do I remove a gift box from my cart?
To remove a box from your cart on our site hotel-schoenenbourg.secretbox.fr, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option.
How do I purchase or give a gift box?
To offer a gift box from the Best Western Plus Hotel & SPA Le Schoenenbourg, select your gift box, add it to the cart, and complete your order online. You can customize the gift box with a message and choose between an immediate digital delivery or a gift pouch version at home, directly from our official store hotel-schoenenbourg.secretbox.fr.
Can we give a gift certificate and let the recipient choose the experience?
Yes, with our gift boxes, you can give a gift certificate to your loved ones and let them choose the experience they wish to have at the Best Western Plus Hôtel & SPA Le Schoenenbourg in Riquewihr. The recipient will be able to select from our stay offers, spa treatments, or gastronomy, according to their preferences, at our establishment hotel-schoenenbourg.secretbox.fr.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the purchase conditions. You can book your dates according to the availability of our establishment hotel-schoenenbourg.secretbox.fr.
Is the gift box customer service reachable by email?
You can email us with any questions about your gift box. Our team will respond within 48 business hours, for an unforgettable relaxation and gastronomy experience at Best Western Plus Hôtel & SPA Le Schoenenbourg, in Riquewihr, Alsace. hotel-schoenenbourg.secretbox.fr.
Is the gift box customer service reachable by phone?
Our customer service is available by phone from Monday to Friday, between 9 AM and 6 PM. You will also find useful answers on our site hotel-schoenenbourg.secretbox.fr.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website hotel-schoenenbourg.secretbox.fr. Log in with the credentials received at the time of purchase to access all the necessary information.
Is there an online chat available for questions about gift boxes?
The online chat on our website is available to answer your questions about gift boxes. The chat opening hours are displayed on the contact page of our establishment hotel-schoenenbourg.secretbox.fr.
Is there a dedicated customer service for gift boxes?
The customer service of Best Western Plus Hotel & SPA Le Schoenenbourg in Riquewihr is at your disposal for any questions regarding your gift box. You can get information about availability, reservations, or the terms of use of your gift box hotel-schoenenbourg.secretbox.fr.
Is there a dedicated FAQ for gift boxes?
Here you will find answers to your questions about using your gift box. Our FAQ guides you to make the most of your experience at Best Western Plus Hôtel & SPA Le Schoenenbourg in Riquewihr, with information about stays, SPA treatments, and dining options available with your hotel-schoenenbourg.secretbox.fr gift box.
Is spa access included in my gift box?
Access to the spa depends on the gift box you received. Our establishment hotel-schoenenbourg.secretbox.fr offers gift boxes that include spa sessions, such as hot stone therapy or gourmet spa, but please check the services included in your box.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as other customers of our establishment hotel-schoenenbourg.secretbox.fr, according to the specific conditions of each offer.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box or in the accompanying information booklet. You will find specific services such as stays, spa treatments, or gastronomic experiences offered by our establishment hotel-schoenenbourg.secretbox.fr.
Is parking included in my gift box?
Parking is not included in the gift boxes of our establishment hotel-schoenenbourg.secretbox.fr.
Is breakfast included in my gift box?
The gift boxes from Best Western Plus Hôtel & SPA Le Schoenenbourg in Riquewihr do not systematically include breakfast. To check if yours does, please consult the detailed services in the conditions of your gift box.
Is special attention given to the recipient of a gift box?
Best Western Plus Hotel & SPA Le Schoenenbourg in Riquewihr offers a warm and personalized welcome to gift box beneficiaries. You will enjoy special attention during your stay, with services tailored to your wishes, such as personalized treatments or gourmet dinners in our restaurant 'Sequoia'. Discover all our offers on hotel-schoenenbourg.secretbox.fr.
Is a welcome drink included in my gift box?
Most of our gift boxes include a welcome drink, such as our Prestige Stay box for example. Check the details of your box to learn more about the included services at hotel-schoenenbourg.secretbox.fr.
Should we bring towels to the Spa?
Towels are provided by our establishment hotel-schoenenbourg.secretbox.fr, so you don't need to bring any.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase and customize multiple gift boxes for your employees, with options tailored to your needs, in our store hotel-schoenenbourg.secretbox.fr.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital format or paper format. The gift boxes from our establishment hotel-schoenenbourg.secretbox.fr are available in several options, including gourmet stays, wellness experiences, and personalized gift certificates.
Do you offer preferential rates for bulk purchases?
Discount rates are available for bulk purchases of gift boxes, with a customized quote based on the ordered volume at hotel-schoenenbourg.secretbox.fr.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer customizable gift boxes for corporate committees, with preferential rates and the option to choose between digital delivery or a gift pouch version at home, in our establishment hotel-schoenenbourg.secretbox.fr.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can update your details online via your account or by providing us with your order number and the new information. Changes are applied immediately for seamless use of your box at hotel-schoenenbourg.secretbox.fr.
How can I leave a review for my gift box?
You can share your review of your experience by logging into your customer account on our site hotel-schoenenbourg.secretbox.fr. The terms for submitting reviews are specified during your booking.
How can I contact the store?
For any questions regarding our gift boxes, you will find the necessary information on our website, including opening hours and reservation terms. Our establishment hotel-schoenenbourg.secretbox.fr offers boxes for memorable stays, wellness experiences, or gastronomic pleasures in Alsace.
Is there a dress code for the gift box?
To fully enjoy your gift box at Best Western Plus Hôtel & SPA Le Schoenenbourg, appropriate attire is recommended for the restaurant and common areas. This way, you can appreciate the services of our establishment hotel-schoenenbourg.secretbox.fr in the best conditions.
From what age can I get a treatment?
To enjoy a treatment in our SPA area at Best Western Plus Hôtel & SPA Le Schoenenbourg, the minimum age is generally 16 years. Our treatments, such as the Hot Stone treatment, are designed to offer total relaxation in an exceptional setting hotel-schoenenbourg.secretbox.fr.
Is it absolutely necessary to make a reservation?
Yes, it is necessary to book to enjoy your gift box. Reservations are made according to the availability of the establishment hotel-schoenenbourg.secretbox.fr.
How can one access the hotel from the airport?
To reach the Best Western Plus Hôtel & SPA Le Schoenenbourg from the airport, you can choose to take a taxi or rent a car. The hotel is located just a few minutes from Colmar, in Alsace, and offers an ideal setting for a memorable getaway hotel-schoenenbourg.secretbox.fr.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is available at our establishment hotel-schoenenbourg.secretbox.fr, which offers adapted facilities to ensure a comfortable stay for all visitors.
Are pets allowed in the establishment?
Best Western Plus Hotel & SPA Le Schoenenbourg in Riquewihr allows pets under specific conditions. For more information, you can consult the hotel's website at hotel-schoenenbourg.secretbox.fr.
Where can I find the menus?
The menus of the Sequoia restaurant are available directly on the website of the Best Western Plus Hôtel & SPA Le Schoenenbourg establishment in Riquewihr. You can view them in detail on the page of each gift box or by visiting the hotel's website hotel-schoenenbourg.secretbox.fr.
What are the hours of operation?
The Best Western Plus Hôtel & SPA Le Schoenenbourg offers adapted hours for its various services, including the SPA area and the restaurant 'Sequoia'. Specific hours are available directly on the site hotel-schoenenbourg.secretbox.fr.
Is there parking available near the establishment?
The hotel-schoenenbourg.secretbox.fr establishment offers free private parking for its guests, located in the immediate vicinity.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from our establishment hotel-schoenenbourg.secretbox.fr are available in digital version, sent immediately by email, or in a gift pouch delivered to your home according to your preference.
Is postal delivery offered?
We offer postal delivery of our gift boxes for the Best Western Plus Hotel & SPA Le Schoenenbourg in Riquewihr. You can choose between immediate digital delivery or a gift pouch at home, with secure payment directly to the establishment at hotel-schoenenbourg.secretbox.fr.
In addition to gift boxes, is it possible to order or have items delivered?
Our online store offers only gift boxes for stays, spa treatments, or gastronomic experiences at the Best Western Plus Hotel & Spa Le Schoenenbourg. The boxes can be customized and given in digital format or delivered to your home, with flexible booking according to the availability of the establishment hotel-schoenenbourg.secretbox.fr.
Is the gift box available in physical format?
You can choose between a digital gift box or a physical format delivered to your home to offer a unique experience in Alsace with hotel-schoenenbourg.secretbox.fr.
Is the box presented in a neat packaging?
Our gift boxes are presented in a carefully crafted and elegant gift pouch, ready to give. You can choose between an immediate digital delivery or a physical version delivered to your home, for a pleasant shopping and receiving experience at hotel-schoenenbourg.secretbox.fr.
Is the gift box available in a digital format (e-gift box)?
Yes, our gift boxes are available in digital version. You can choose immediate delivery by email, which allows for instant redemption. Take advantage of this practical option to offer a moment of relaxation and indulgence at Best Western Plus Hôtel & SPA Le Schoenenbourg, in Riquewihr, Alsace hotel-schoenenbourg.secretbox.fr.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order on our site hotel-schoenenbourg.secretbox.fr. The box can be sent in digital format or as a gift pouch to the recipient's home, depending on your choice.
Do you deliver gift boxes internationally?
Yes, we offer international delivery of our gift boxes from hotel-schoenenbourg.secretbox.fr. Shipping costs and delivery times vary depending on the destination, with immediate delivery in digital format or a gift pouch version at home.
What are the delivery times for gift boxes by mail?
The delivery times for our gift boxes by post are 2 to 5 business days. You can choose between an immediate digital delivery or a gift pouch version at your home, depending on your preferences. Enjoy this unique experience in Alsace with our gift boxes from the Best Western Plus Hôtel & SPA Le Schoenenbourg at Riquewihr, available at hotel-schoenenbourg.secretbox.fr.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. At hotel-schoenenbourg.secretbox.fr, you will receive your digital gift box immediately or a gift pouch version at your home according to your choice.
Is express delivery available?
Express delivery is available for the gift boxes from our establishment hotel-schoenenbourg.secretbox.fr. You can choose between an immediate digital dispatch or a gift pouch version delivered to your home.
How can I track my order?
You can track your order by logging into your account on our site hotel-schoenenbourg.secretbox.fr. The reservation and tracking conditions are specified at the time of your gift box purchase.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. The digital box is sent immediately after your purchase, while the gift pouch version is sent to your home. These options are available when you place your order on our official store hotel-schoenenbourg.secretbox.fr.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time of your gift voucher by post is 2 to 3 business days from the date of purchase. Your gift box will be sent directly to the address you provided during your order at our establishment hotel-schoenenbourg.secretbox.fr.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation according to the availability of our establishment hotel-schoenenbourg.secretbox.fr.
Can my gift box be extended if not used?
The extension of your gift box is possible depending on the availability of our establishment hotel-schoenenbourg.secretbox.fr. You can book your stay dates according to our availability to fully enjoy your experience in Alsace.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of our establishment hotel-schoenenbourg.secretbox.fr.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase. The reservation remains flexible according to the availability of our establishment hotel-schoenenbourg.secretbox.fr.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability of our establishment hotel-schoenenbourg.secretbox.fr.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box depends on the conditions specified at the time of purchase. This information will be communicated to you during your booking at hotel-schoenenbourg.secretbox.fr.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability of our establishment hotel-schoenenbourg.secretbox.fr.
Can I convert my gift box into a gift card?
The gift boxes from Best Western Plus Hotel & SPA Le Schoenenbourg in Riquewihr cannot be converted into gift checks. You can use them to book an experience at our establishment hotel-schoenenbourg.secretbox.fr, such as a gourmet stay or a spa day.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For special events like Valentine's Day, Christmas, or weddings, Best Western Plus Hôtel & SPA Le Schoenenbourg offers exclusive gift boxes. Discover our online offers to give your loved ones a unique experience in Alsace, with hotel-schoenenbourg.secretbox.fr.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Discover our gift boxes suitable for all occasions, such as birthdays or gatherings with friends, to offer a unique experience in Alsace at our establishment hotel-schoenenbourg.secretbox.fr.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by hotel-schoenenbourg.secretbox.fr are official and guaranteed without intermediaries, with secure direct payment to the hotel at the best rate.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the Best Western Plus Hotel & SPA Le Schoenenbourg, in Riquewihr in Alsace. You can thus offer memorable stays, wellness experiences or gastronomic pleasures, such as the discovery of our restaurant 'Sequoia' or our SPA area with Finnish sauna, sanarium, hammam, heated indoor pool and relaxation room with Himalayan salt stones. These gift boxes are available on hotel-schoenenbourg.secretbox.fr.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Exchanging one service for another is possible depending on the availability and conditions of the establishment hotel-schoenenbourg.secretbox.fr.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box from our establishment hotel-schoenenbourg.secretbox.fr.
Is online payment secure?
Online payment on our site hotel-schoenenbourg.secretbox.fr is fully secured to ensure the protection of your banking data.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when placing your order on hotel-schoenenbourg.secretbox.fr.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer you a unique experience at the Best Western Plus Hotel & SPA Le Schoenenbourg in Riquewihr. Each box allows you to enjoy an overnight stay, a meal, or a relaxing moment at our establishment hotel-schoenenbourg.secretbox.fr.
Is it possible to pay in installments?
The option to pay in installments is not mentioned among the payment options offered on our site hotel-schoenenbourg.secretbox.fr. You can make a secure direct payment at the hotel to benefit from the best guaranteed rate.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You benefit from a guaranteed rate and secure payment directly with our establishment hotel-schoenenbourg.secretbox.fr.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at hotel-schoenenbourg.secretbox.fr.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments made on hotel-schoenenbourg.secretbox.fr are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on hotel-schoenenbourg.secretbox.fr.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your purchases on our boutique hotel-schoenenbourg.secretbox.fr by credit card, PayPal, Apple Pay, or Google Pay, with direct secure payment at the hotel and the best guaranteed rate.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase on hotel-schoenenbourg.secretbox.fr. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
Yes, you can pay for your gift box with a Visa, Mastercard, or American Express credit card on our website hotel-schoenenbourg.secretbox.fr.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box on our site hotel-schoenenbourg.secretbox.fr. Simply check its validity and usage in the terms and conditions of sale.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment is secure and made directly to the hotel, ensuring the best rate at hotel-schoenenbourg.secretbox.fr.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of our establishment hotel-schoenenbourg.secretbox.fr.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order on hotel-schoenenbourg.secretbox.fr. This message will be included with the box for a unique and thoughtful touch.
Can we add options to your gift box offers?
You can customize your gift boxes according to the available options, such as adding treatments or meals, directly when purchasing on our site hotel-schoenenbourg.secretbox.fr.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging for your gift box during your online order to enhance your present. The delivery is made by mail to the address of your choice, with the possibility to receive a digital version immediately. Take advantage of this option to offer an unforgettable experience to your loved ones with hotel-schoenenbourg.secretbox.fr.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion like a birthday or a wedding. The gift boxes from hotel-schoenenbourg.secretbox.fr offer customization options to make your gift unique.
How do I request a refund for a gift box purchased online?
For a refund of your gift box purchased online, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions specified at the time of purchase, on our website hotel-schoenenbourg.secretbox.fr.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be issued subject to availability. The digital gift box remains accessible at all times, and the lucky recipient can book their dates at hotel-schoenenbourg.secretbox.fr.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded at our establishment hotel-schoenenbourg.secretbox.fr.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, subject to the conditions of the establishment hotel-schoenenbourg.secretbox.fr.
Does the right of withdrawal apply to the purchase of a gift box?
The gift box you purchase to give is non-refundable and non-exchangeable, as it is a service provision. This box allows you to please your loved ones by offering them a unique experience at the Best Western Plus Hotel & SPA Le Schoenenbourg, in Riquewihr, Alsace. You can choose between a digital box or a gift pouch version at your home, with flexible booking according to the availability of the establishment hotel-schoenenbourg.secretbox.fr.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the conditions specified at the time of purchase, in our establishment hotel-schoenenbourg.secretbox.fr.
What should I do if the received box is damaged or contains an error?
If your gift box is damaged or contains an error, you can send us a photo so that we can process your request quickly according to the conditions of the establishment hotel-schoenenbourg.secretbox.fr.
Can I get a refund for a gift box if I change my mind after purchase?
Gift boxes purchased on hotel-schoenenbourg.secretbox.fr are non-refundable once the purchase is made. We invite you to carefully choose your gift box according to the recipient's preferences.
What happens if the recipient couldn't use the gift box before its expiration date?
If the recipient was unable to use their gift box before the expiration date, it can no longer be used. We invite you to check the establishment's conditions to find out about possible extension options at hotel-schoenenbourg.secretbox.fr.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit may be issued according to the specific conditions of the establishment. The terms are specified at the time of purchase, in our establishment hotel-schoenenbourg.secretbox.fr.
How can I redeem the cashback?
To use your savings, follow the instructions indicated on your gift box. You can book your dates at Best Western Plus Hôtel & SPA Le Schoenenbourg in Riquewihr, Alsace, to enjoy your wellness or gastronomic experience.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box purchased on hotel-schoenenbourg.secretbox.fr depend on the establishment's conditions, which are specified at the time of purchase.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes purchased on our site hotel-schoenenbourg.secretbox.fr are neither exchangeable nor refundable.
Are there any dates excluded for gift boxes?
Some dates may be excluded for the Best Western Plus Hôtel & SPA Le Schoenenbourg gift boxes. Check availability during your booking to fully enjoy your stay in Alsace, hotel-schoenenbourg.secretbox.fr.
Is booking with a gift box subject to availability?
The reservation with a gift box at the Best Western Plus Hotel & SPA Le Schoenenbourg in Riquewihr is subject to the establishment's availability. To fully enjoy your experience, it is advisable to book your dates as soon as possible, in order to benefit from the flexibility offered by our official store hotel-schoenenbourg.secretbox.fr.
I've lost my password to log into my account, what can I do?
To reset your password and access your account on hotel-schoenenbourg.secretbox.fr, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at Best Western Plus Hotel & SPA Le Schoenenbourg, you will need the number on your gift box. This number is essential to validate your reservation and enjoy your stay or wellness experience in Alsace at hotel-schoenenbourg.secretbox.fr.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of our Best Western Plus Hotel & SPA Le Schoenenbourg establishment in Riquewihr. You can enjoy memorable stays, relaxing moments at the spa, or gastronomic pleasures depending on the availability of our hotel hotel-schoenenbourg.secretbox.fr.
Can I use my gift box on holidays?
The use of your gift box at the Best Western Plus Hôtel & SPA Le Schoenenbourg may be subject to specific conditions on public holidays. We recommend checking availability directly with our establishment hotel-schoenenbourg.secretbox.fr.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of our establishment. You will be able to choose your stay dates according to the free slots, directly with our hotel-restaurant Best Western Plus Hôtel & SPA Le Schoenenbourg in Riquewihr, hotel-schoenenbourg.secretbox.fr.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the Best Western Plus Hotel & SPA Le Schoenenbourg establishment in Riquewihr, subject to availability. You can book your stay dates based on the available slots at hotel-schoenenbourg.secretbox.fr.
Can I make a reservation by phone with my gift box?
You can book by phone with your gift box at Best Western Plus Hotel & SPA Le Schoenenbourg. The reservation is flexible depending on availability, and you can enjoy your stay or treatment at our establishment hotel-schoenenbourg.secretbox.fr.
Can I make a reservation by email with my gift box?
Booking with a gift box is done directly with the Best Western Plus Hôtel & SPA Le Schoenenbourg in Riquewihr, subject to availability. Enjoy a unique experience in Alsace at our establishment hotel-schoenenbourg.secretbox.fr.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, subject to the establishment's conditions. This option is available for flexible use at our Best Western Plus Hotel & SPA Le Schoenenbourg in Riquewihr, hotel-schoenenbourg.secretbox.fr.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher. Any additional supplements or options, such as an extra dinner or an additional spa treatment, are at your own expense. You can fully enjoy your experience at Best Western Plus Hôtel & SPA Le Schoenenbourg in Riquewihr, hotel-schoenenbourg.secretbox.fr.
Is my gift box personalized?
Your gift box is nominative, personalized with the name of the beneficiary indicated at the time of purchase. It is valid for stays, wellness experiences or gastronomic pleasures at the Best Western Plus Hotel & SPA Le Schoenenbourg in Riquewihr. You can enjoy our SPA area, our 'Sequoia' restaurant or our rooms with a view of the vineyards or the village, depending on the box chosen at hotel-schoenenbourg.secretbox.fr.
Can my gift box be used all at once?
Your gift box for the hotel & SPA Le Schoenenbourg can be used in one go, subject to the establishment's availability. You can fully enjoy your experience in Alsace, whether it's for a gourmet stay, a night in a Deluxe room, or a wellness treatment at our establishment hotel-schoenenbourg.secretbox.fr.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for stays, treatments, or gastronomic experiences at Best Western Plus Hotel & SPA Le Schoenenbourg in Riquewihr, our establishment hotel-schoenenbourg.secretbox.fr.
Is my gift box valid in only one establishment?
Your gift box is valid at our Best Western Plus Hôtel & SPA Le Schoenenbourg establishment in Riquewihr, Alsace. You can thus enjoy our stays, spa treatments or gastronomic experiences at our hotel hotel-schoenenbourg.secretbox.fr.
Is an upgrade possible with an additional fee using my gift box?
An upgrade is possible depending on availability and the establishment's conditions. You can enjoy a Deluxe room or a suite with a view of the vineyards or the village of Riquewihr, at our Best Western Plus Hôtel & SPA Le Schoenenbourg hotel.
Can someone else use my gift box?
The gift box you received is personal and for your exclusive use. You can enjoy your stay, treatment, or gastronomic experience at our Best Western Plus Hôtel & SPA Le Schoenenbourg in Riquewihr, Alsace. The terms of use are specified at the time of booking, on our website hotel-schoenenbourg.secretbox.fr.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested on-site according to the conditions of your gift box. The terms are specified at the time of booking at our establishment hotel-schoenenbourg.secretbox.fr.
Is an ID required upon arrival when using a gift box?
Upon your arrival at the Best Western Plus Hôtel & SPA Le Schoenenbourg, you may be asked to present an ID to validate your reservation made with a hotel-schoenenbourg.secretbox.fr gift box.
Do you accept pets?
The presence of pets depends on the establishment's conditions. Our Best Western Plus Hotel & Spa Le Schoenenbourg, in Riquewihr in Alsace, welcomes you for memorable stays in an elegant and traditional setting hotel-schoenenbourg.secretbox.fr.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. You will be able to choose your dates according to the availability of our establishment hotel-schoenenbourg.secretbox.fr.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box on our site hotel-schoenenbourg.secretbox.fr. You can place an order as a guest.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in multiple occasions, depending on the availability at our establishment hotel-schoenenbourg.secretbox.fr.
What are the check-in and check-out times?
The check-in and check-out times at Best Western Plus Hôtel & SPA Le Schoenenbourg are set at 15:00 for check-in and 11:00 for check-out. These times are indicated for your comfort and to allow you to fully enjoy your stay at our establishment hotel-schoenenbourg.secretbox.fr.
What services are included in a gift certificate?
The benefits included in a gift voucher vary depending on the chosen box set. You can enjoy stays, spa treatments, gourmet meals, or personalized value vouchers, depending on the offer selected at our establishment hotel-schoenenbourg.secretbox.fr.
What is the difference between a gift box and a free amount voucher?
A gift box from hotel-schoenenbourg.secretbox.fr offers a choice of predefined experiences, such as overnight stays, meals, or spa treatments, while a voucher with a free amount allows you to pay for a service up to the amount you have chosen.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website hotel-schoenenbourg.secretbox.fr. We recommend that you read them carefully before completing your purchase to fully understand the usage and booking conditions.
How do I use a gift box during booking?
To use your gift box, book directly with our establishment by mentioning your unique code. You can choose your dates according to availability and fully enjoy your experience at Best Western Plus Hôtel & SPA Le Schoenenbourg in Riquewihr, hotel-schoenenbourg.secretbox.fr.
Can the gift box be transferred to a third party?
You can certainly give the box to a third party. Simply indicate the recipient's name when placing the order, or specify it at the time of booking at our establishment hotel-schoenenbourg.secretbox.fr.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, at our establishment hotel-schoenenbourg.secretbox.fr.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions, at our establishment hotel-schoenenbourg.secretbox.fr.
What is the validity period of a gift box?
The gift boxes from Best Western Plus Hotel & SPA Le Schoenenbourg in Riquewihr are valid for a duration of 1 to 3 years, depending on the chosen offer. This validity allows the beneficiary to fully enjoy their relaxation and gastronomy experience in Alsace, at our establishment hotel-schoenenbourg.secretbox.fr.
Are children allowed?
The Best Western Plus Hotel & SPA Le Schoenenbourg, in Riquewihr, welcomes children. Our 69 rooms and suites offer a friendly setting for a family stay, with amenities suitable for all ages at our hotel-schoenenbourg.secretbox.fr.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the box, the remaining balance is lost. In case of exceeding the value, an additional payment is required, according to the conditions of our establishment hotel-schoenenbourg.secretbox.fr.
Is the spa access private?
Access to the spa at hotel-schoenenbourg.secretbox.fr is not private. You can enjoy the wellness area with a Finnish sauna, sanarium, hammam, heated indoor pool, and relaxation room with Himalayan salt stones.
What types of gift boxes do you offer?
We offer gift boxes for memorable stays, wellness experiences, or gastronomic pleasures at the Best Western Plus Hotel & SPA Le Schoenenbourg in Riquewihr, Alsace. You can give romantic or family getaways, Spa & Care days, gourmet stays including the refined cuisine of our restaurant 'Sequoia', or personalized gift vouchers, with hotel-schoenenbourg.secretbox.fr.